Terms of Service

All payments to HoneLive are Non-Refundable. All customers who sign up for services provided by HoneLive are subject to follow these terms of service.

Billing

Clients are billed once a month on the 1st day of the month. Regardless of how many services you may have, only 1 invoice is generated per month. Invoice are due on the same day they are generated. ALL services are suspended if the invoices are past due 7 days. All service are terminated without any backups if the invoices are past due 14 days.

Clients signed up for services mid-month will have their invoice pro-rated to the 1st of the next month. If the total of a pro-rated invoice is $15 or less, the total amount for next month will be charged as well. For example, if the service monthly cost is $50 per month but the pro-rated cost is $15, the client will be charged $65 on their invoice.

Cancellation

Cancellation requests are only valid when a ticket is opened via our billing portal. Cancellation requests via email, live chat, snail mail, or any other method are invalid and will not be processed. The cancellation request must be placed at least 24 hours, but not more than 72 hours, before the invoice is generated on the 1st. Cancellation requests placed before 72 hours and after 24 hours of the next invoice date of 1st of the month will not be processed and the request will simple be closed without any further response. Once an invoice has been generated the service cannot be cancelled until the next month and the client is responsible for payment of the invoice in full.

Around the clock support

Our response times are faster than managed support!

All of our services are unmanaged, and have been since day one. But that does no way mean we will hang you out to dry when an issue does arise. We will provide the best possible support we could in the quickest and efficient manner. Our average response times have been faster and efficient than most of the managed service providers out there.